Credit purchases are processed by Polar as merchant of record – Polar is the seller in the transaction, issues the invoice and executes refunds.
Your right to a refund
- Unused credits: you can request a refund within 14 days of purchase, no questions asked, for a package (or its unused part) that has not been spent. A proportional amount is refunded for the unspent credits of that package.
- Spent credits: credits spent on executed simulations count as delivered digital service and are not refundable.
- Technical failure: if credits were charged and our records confirm the result was not delivered due to an error on our side, we return the credits to your balance – just get in touch.
How to request a refund
Write to [email protected] or directly to Polar support ([email protected]) with the e-mail address used for the purchase and the invoice number. Refunds go to the original payment method; payout time depends on Polar and your bank (usually a few business days).
Promo and bonus credits
Free credits (welcome bonus, promo codes, package bonus) have no monetary value and are not refundable.
Last updated: July 2026.