Credit purchases are processed by Polar as merchant of record – Polar is the seller in the transaction, issues the invoice and executes refunds.
Your right to a refund
- Unused credits: you can request a refund within 14 days of purchase, no questions asked, for a package (or its unused part) that has not been spent. What is refunded in money is the proportional part of the price corresponding to the unspent purchased (base) credits of that purchase – bonus and promo credits do not enter that calculation. The formula and an example are in the terms.
- Credits removed from the account: a refund removes all remaining credits of that purchase from the account, both purchased and bonus. If the balance has dropped in the meantime, it can be negative after the refund; while it is negative, calculations cannot be started.
- Spent credits: credits spent on executed simulations count as delivered digital service and are not refundable.
- Technical failure: if credits were charged and our records confirm the result was not delivered due to an error on our side, we return the credits to your balance – just get in touch.
How to request a refund
Write to support@airsoft-labs.com or directly to Polar support (support@polar.sh) with the e-mail address used for the purchase and the invoice number. Refunds go to the original payment method; payout time depends on Polar and your bank (usually a few business days).
Promo and bonus credits
Free credits (welcome bonus, promo codes, package bonus) have no monetary value and are not refundable.
Last updated: August 2026.